Shipments and returns

Your pack shipment

The packages are usually shipped within 2 days after receipt of payment (tracking, insurance and signature). We will provide you with a link to track your package online. If you order articles which are not in stock, the complete delivery will be shipped after receipt of the missing article. Please make sure that the articles are in stock.

Shipping costs include handling, packaging and postage.


Send your returns from the EU area directly to btte at our postal address in Germany. Questions to